This Privacy Policy explains how Hope Healthcare Solutions LLC, 4406 Tosh Lane, Chester, VA 23831 ("Company," "we," "us," or "our") collects, uses, and protects your information when you visit this website (the "Site"), submit a form, book a call, or otherwise communicate with us. By using the Site, you agree to this Policy.
1. Information We Collect
We collect information in three ways:
- Information you provide. Name, phone number, email address, mailing address, date of birth, and details you choose to share about your insurance needs — such as your current coverage, medications, doctors, household, or budget — when you fill out a form, book an appointment, call, text, or email us.
- Information collected automatically. Standard website data such as IP address, browser and device type, pages visited, referring pages, and approximate location, collected through cookies and similar technologies.
- Information from service providers. Scheduling, form, and communication platforms we use to operate the Site may share with us the information you enter into them.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and schedule and conduct consultations
- Help you compare, apply for, and enroll in insurance products you request
- Send appointment confirmations, reminders, and follow-up communications
- Send information about products and services that may interest you, where permitted
- Operate, secure, and improve the Site
- Comply with legal, regulatory, and insurance-licensing obligations
3. Text Messages (SMS) and Calls
By providing your phone number and submitting a form on the Site, you consent to receive calls and text messages from Hope Healthcare Solutions LLC about your inquiry and related insurance products and services, including messages sent through automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance. Mobile opt-in information and text messaging consent are not shared with third parties for their own marketing purposes.
4. How We Share Information
We do not sell your personal information. We share information only:
- With insurance carriers — when you ask us to obtain quotes or submit an application on your behalf
- With service providers — companies that host the Site and provide scheduling, forms, customer relationship management, email, and text messaging services on our behalf, under obligations to protect your information
- For legal reasons — when required by law, regulation, subpoena, or to protect our rights, safety, or property
- In a business transfer — if the Company is involved in a merger, sale, or reorganization, information may transfer as part of that transaction
5. Health-Related Information
When helping you with Medicare or life insurance, you may voluntarily share health-related details such as medications or medical conditions. We use that information only to help you evaluate and apply for coverage you request, share it only with the carriers and service providers involved in that process, and protect it as described in this Policy and as required by applicable insurance privacy laws.
6. Cookies and Analytics
The Site uses cookies and similar technologies to remember preferences, measure Site traffic, and understand how visitors use our pages. You can control or delete cookies through your browser settings; some features of the Site may not function properly without them.
7. How Long We Keep Information
We keep personal information for as long as needed to serve you, meet insurance record-keeping and regulatory requirements, resolve disputes, and enforce our agreements — then delete or de-identify it.
8. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including access limits and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
- Opt out of texts: reply STOP to any message
- Opt out of emails: use the unsubscribe link in any marketing email
- Access, correct, or delete: contact us using the details below to request a copy of, a correction to, or the deletion of your personal information; we will honor requests as required by applicable law (certain records must be retained under insurance regulations)
10. Children's Privacy
The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Third-Party Sites
The Site links to third-party websites, including government resources such as Medicare.gov and SSA.gov. Their privacy practices are governed by their own policies, which we encourage you to review.
12. No Government Affiliation
Hope Healthcare Solutions LLC is a privately owned business and is not affiliated with or endorsed by Medicare, Medicaid, the Social Security Administration, or any other government agency.
13. Changes to This Policy
We may update this Policy from time to time. Changes take effect when posted on this page with an updated effective date. Material changes will be highlighted on the Site where practical.
14. Contact Us
For questions about this Policy or your information:
Hope Healthcare Solutions LLC
4406 Tosh Lane
Chester, VA 23831
Phone: (804) 621-5959
Email: [email protected]